Back Office Assistant
Weekendesk is an online travel agency specialized in thematic short breaks in France, Benelux, Italy, Germany and Spain. We are looking for an Travel Agent for the Benelux Customer Care Team in our Barcelona office. We are 100 people in the office, and we share space with the Spanish, Italian, Benelux and International team, marketing, content and customer service. You will work in a young team of 30 people with a big passion for tourism and sales.
Functions to be developed :
Billing and collection management tasks:
- Billing support with direct link to the hotel (sending invoices to the hotel, verification of cancellation and refunds).
- Verification of payments made to the hotel.
- Incident management and payment follow-up.
Management and follow up of requests:
- Management of daily requests and weekly reporting.
- Work together with the Accounting and Customer Service department for the monitoring of cases.
- Higher studies in administration, accounting or similar.
- Valuable experience in accounting departments.
- Priority detection capability.
- Skills for teamwork, with a great capacity for organization and proactivity.
- Excellent communication and writing skills.
- Higher studies in administration, accounting or similar career.
- Valuable experience in a similar position.
- Languages: French + English Or Spanish